Vigilmetrics offers full support for all its products and services.
Support can take the form of telephonic and electronic support as in SaaS solutions or cyclical and emergency onsite visits in the case of ‘in-house’ solutions. Service level agreements are negotiated with customers, on the customer’s terms, to ensure post implementation service levels meet all the customer’s satisfaction requirements. These agreements vary from customer to customer and are applied as per requirements and budget.
Patches and new releases and versions of the Vigilmetrics products are included in the support and maintenance contracts.
All levels of support enjoy the use of our GrindstonePark online support logging application. This allows clients to log their queries and view progress from resource assignment, status and completion.
Vigilmetrics is as serious about supporting their clients as they are about implementing top of the range business performance solutions.
To request more information on our support packages please click here.
Contact us now to see how Vigilmetrics solutions will bring your metrics to life!