Vigilmetrics has several clients who make use of kiosks placed at strategic venues to communicate with their clients as part of the enterprise performance management initiatives. These kiosks typically allow clients to compare service offerings as well as obtain information regarding their own accounts or products they may be curious about.
Areas of kiosk metrics includes frequently asked queries and typical questions clients would like to have answered are along the lines of:
- How many times are the kiosks used?
- What are the most frequently viewed pages?
- When do they get most used?
- Which are the most popular kiosks and where are they located?
- What are my customers telling me?
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