Vigilmetrics Clustered Channels analytics is used by clients who need performance reporting for KPIs used in more than one channel. These clients use multi-channel marketing to reach their customers and offer them more than one way to purchase.
Examples of Clustered Channels readily available are:
Digital Channel - allows clients to centralise all their online assets into one reporting interface. Example: Web & Email & Ecommerce & Social Media
Sales Channel - allows clients to centralise all their revenue generating areas into one reporting interface that can be sliced and diced. Example: Point of Sale & Call Centre & Ecommerce & Direct Sales
Support Channel - allows clients to centralise all their customer support and channel experience interactions into one reporting interface. Example: Email & Social Media & Call Centre & Help Desk
If the Clustered Channels solution is not quite what you’re looking for feel free to check our Cross Channel selection or any of our other reporting, dashboards and scorecards offerings.
Contact us now to see how Vigilmetrics solutions will bring your metrics to life!